FAQ

How are calculated the shipping fees?

Shipping fees are calculated depending on the country of delivery and the weight of the item.

Is VAT included?

VAT taxes (Value Added Tax) ARE NOT INCLUDED.

Please be aware that, depending on your country, customs might ask you to pay those taxes when the parcel arrives at its destination.

VAT taxes are at your charge. We recommend you check VAT conditions in your country before ordering.

I want to cancel my order, what should I do?

All orders are final. However, if you wish to cancel your order, please contact us as soon as possible and we will see what we can do. Please note that some of the products are order made. Once the maker has started the production, it might not be possible to cancel the order.

My package has been damaged, what should I do?

If you notice damage on the package as soon as you receive it, please make a statement right away with the delivery man.

If you notice the damage after opening the package, take a photo and send us an email as soon as possible so we can assist you. If you receive an email about the damage a few days after the package has been delivered, we unfortunately might not be able to help you.